Apple Remote Desktop 3.3 v1.1 Not Launching in Mac OS X 10.6
Ran into some trouble recently after upgrading to Mac OS X 10.6. I did a clean install of Mac OS X 10.6 and upgraded to Mac OS X 10.6.2. After migrating my files over using the Migration Assistant. The Migration Assistant can be found in your Applications > Utilities folder. It is the easiest way to transfer files from a user account from a previous system. Simply launch and follow the prompts. Once migrating the files over everything should be restored to the way it was in your previous system, without having to do it manually. Most of the time this works but sometime there are Applications that cause trouble, for me it was Remote Desktop.
After migrating I found that all my Applications are launching normally, all except for Remote Desktop. I tried launching Remote Desktop and it wouldn’t finish launching. Essentially Remote Desktop would start loading and appear in the dock and the menu bar would appear but would beach ball and would not continue to load. Once loaded the application asks for your user name and password but this was not the case with the current version.
After some research I found the ARD requires an upgrade to Remote Desktop 3.3 v1.1 to work with Mac OS 10.6. Even after updating ARD did not finish loading. After further research and troubleshoot I came up with the following solution:
Remove the Administration Software
To remove the administrator software:
- 1. Drag the Remote Desktop application to the Trash.
- 2. Empty the Trash.
- 3. Delete the ARD database from /var/db/RemoteManagement/ by executing these commands in Terminal:
$ sudo rm -rf /var/db/RemoteManagement $ sudo rm /Library/Preferences/com.apple.RemoteDesktop.plist $ rm ~/Library/Preferences/com.apple.RemoteDesktop.plist
Double check these paths by going to the Finder menu and select Go > Go To Folder… and enter /var/db/ to check the first location. Do the same with the Library/Preferences. Finish by running the following commands from Terminal:
$ sudo rm -r /Library/Application\ Support/Apple/Remote\ Desktop/ $ rm -r ~/Library/Application\ Support/Remote\ Desktop/
Ready to Reinstall
Reinstall Remote Desktop 3.0 or your latest version. Once complete DO NOT LAUNCH. Next run Software Update from the Apple Menu and Upgraded to Apple Remote Desktop 3.3 v1.1. Restart your Mac. Once restarted launch Disk Utility (Applications/Utilities/Disk Utility). Repair Permissions. Once Complete Launch Remote Desktop and test. You should be up and running!
For more information on compatibility and about Remote Desktop 3.3 visit: http://support.apple.com/kb/HT3301